Terms and Conditions
In booking a Mondumo Tour you acknowledge that you have read, understood, and agree to these terms and conditions, which form the agreement between you and Mondumo Limited.
If you are making a booking on behalf of others, you confirm that you will share these terms and conditions with each person included in the booking and that they have each agreed to be bound by them.
TABLE OF CONTENTS
3. Our Responsibilities To You
4. Reservation, Pricing, and Payments
5. Tour Booking and Deposit Payment
6. Refunds and Credits — If you need to cancel
7. Refunds and Credits — If Mondumo needs to cancel
8. Itinerary Changes and Unused Services
9. Solo Travellers and Room Sharing
10. Tour Members Under 18 Years of Age
11. Packing and Luggage
12. Physical Demands of Mondumo Tours
13. Smokers
14. Medical Conditions
15. Travel Insurance
16. Transportation Liability
18. Accommodation Liability
19. Acceptance of Risk
20. Tour Harmony and Participation
21. Misprints
22. Data Protection
1. Introduction — Mondumo
Mondumo Tours is based in Auckland, New Zealand. We provide small-group tours focusing on immersive cultural experiences. Mondumo Limited was incorporated in August 2017 with New Zealand Companies Office, and operates as a Private Limited Company. We are family-run and owner-operated.
2. Terminology
Who's who?
Us / We / Our refers to Mondumo Limited.
Mondumo, Mondumo Limited, Mondumo Tours and are used interchangeably throughout these terms and conditions.
You = the consumer / the customer.
Tour member / tour participant / traveler = you!
3. Our Responsibilities To You
Included in the price you pay for the tour we will provide:
- sightseeing tours by local guides,
- admissions to sights we visit as a group,
- meals as detailed on the tour itinerary,
- accommodation every night of the tour from Day 1 until the last full day of the tour (i.e. the night before the tour ends),
- all transportation for group activities from the first hotel to the last hotel of the tour,
- all tips/gratuities for lead guides, local guides, tour drivers, and restaurant staff at group meals. You do not need to tip extra to anyone associated with the tour activities, transportation and group meals.
Exclusions (i.e. not included in the price you pay for the tour):
- international airfare to and from the tour,
- transportation for optional activities and during independent sightseeing,
- drinks at group meals, with the exception of the first and last night meals, or where otherwise included,
- the final day of the tour has breakfast included but no tour activities or overnight accommodation,
- travel insurance is not included in tour pricing, but can be added during the booking process. Policies are provided by Trawick International. Choose the 'Add Insurance' option during booking to obtain a quote. Pricing varies depending on your personal circumstances. Whether or not you add Trawick insurance or take out a policy with another provider, we strongly advise that you take out a travel insurance policy at the time of booking your tour.
4. Reservation, Pricing, and Payments
Your booking is confirmed once your deposit has been received.
Pricing on this website is displayed in USD unless otherwise stated. At checkout, you may choose an alternative currency if preferred. All prices at the time of booking take precedence over previously advertised prices. Occasionally, Mondumo may offer special pricing on certain products or services; these discounts apply only to new bookings and cannot be applied retroactively.
We use WeTravel as our secure booking and payment platform. Credit card details are encrypted and handled safely according to industry standards; Mondumo does not store or have access to your card information. Payments can be made via ACH (bank transfer) or credit/debit card. ACH payments incur no service fee, while card fees vary by card type and are clearly displayed at checkout. Accepted cards in USD include Visa, Mastercard, American Express, Discover, JCB, Diners Club, and UnionPay. If paying in another currency, accepted card types may differ.
Booking your tour is the first step of your journey with us — we aim to make it secure and stress-free, just like the rest of your trip!
5. Tour Booking and Deposit Payment
To book a tour complete the tour registration via the Book Now button next to your desired tour dates on the tour page at www.mondumo.com
Upon booking you will pay your tour deposit. The deposit is usually 500 USD per person unless otherwise stated. After making your deposit payment the remaining balance is due 4 calendar months before the tour start date. You may pay earlier or in instalments if prefferred. Your space on the tour is not confirmed until your deposit has been received and confirmed as received by Mondumo. Mondumo reserves the right to vary the deposit before payment is made. Receipt of a deposit alone does not constitute acceptance of your booking. Payments are due at the dates agreed upon at the time of booking. If you miss a payment deadline we’ll contact you with a 7-day grace period to resolve it before your place is released.
From time to time, Mondumo may offer sale pricing, early-payment discounts, or other promotional offers (“Promotional Offers”). Promotional Offers may require full or early payment to secure the discounted price. The deposit for bookings made under a Promotional Offer remains refundable for 30 days from receipt, unless otherwise stated. However, any additional payments made in order to qualify for a Promotional Offer are non-refundable
6. Refunds and Credits — If you need to cancel
We understand that plans can change and the unexpected can sometimes get in the way of a long-awaited trip. While we always want to be as flexible and supportive as possible, running small-group tours means we make significant financial commitments well in advance — from reserving accommodation and transport to securing guides, activities, and other services. The following policy is designed to balance that reality with fairness to our tour members, providing as much flexibility as we can while still ensuring we can deliver the high-quality tours we promise.
Cancelation 0-30 days after booking:
- Your tour deposit is fully refundable for 30 days from the date it is received, unless noted otherwise.
6 months or more before departure:
- After the 30-day period, deposits are non-refundable. However, if you cancel more than 6 calendar months before departure, your deposit can be applied as a credit toward a future tour.
4 to 6 months before departure:
- If you cancel less than 6 calendar months but more than 4 calendar months before departure, your deposit cannot be applied as a credit toward a future tour.
Less than 4 months before departure:
- If you cancel less than 4 calendar months before departure, all payments received are non-refundable.
- If you make a booking less than 4 calendar months before departure, all payments — including the deposit — are non-refundable.
Bookings made under Promotional Offers:
If you cancel a booking made under a Promotional Offer, only the deposit may be eligible for refund or credit according to the timelines above. All other payments made to secure promotional pricing are non-refundable and are not eligible for future-tour credit unless explicitly stated as part of the offer.
Note on Travel Insurance: We strongly recommend you take out a comprehensive travel insurance policy at the time of booking your tour. Consider a policy that includes "Cancel For Any Reason" (CFAR) coverage. Most CFAR policies allow you to cancel for any reason up to 48 hours before departure and recoup up to 75% of non-refundable costs, if purchased within 14 or 21 days of your initial deposit. Terms vary by provider. If you cancel out with the refund and credit timelines mentioned above, we’ll be happy to assist in providing all documentation needed to submit your travel insurance claim.
All cancellations must be made via email to colin@mondumo.com for record-keeping purposes. Cancellations will be effective as of date received.
7. Refunds and Credits — If Mondumo needs to cancel
Since we began running tours in 2018 we have never had to cancel a tour due to low participant numbers.
In the rare event that we need to cancel a tour due to low numbers, you’ll receive a full refund of all payments already made (including deposits). We aim to confirm tours no later than 5 calendar months before departure, but often much earlier, and never later than 4 calendar before departure.
If Mondumo cancels a tour, our responsibility is limited to refunding any payments received by us for the cancelled tour. Mondumo is not liable for any additional costs, losses, or fees incurred by participants in connection with the cancelled tour, including but not limited to international flights, accommodation, insurance, visas, or any other travel arrangements not booked directly through Mondumo.
8. Itinerary Changes and Unused Services
Travel is full of surprises. Itineraries may change due to local conditions, weather, or operational needs. Refunds are not provided for unused portions of the tour, including when a participant chooses to skip an activity or cannot take part due to illness, fatigue, or personal circumstances.
9. Solo Travellers and Room Sharing
Solo travellers may book a single room by paying the single room tour price. A limited number of single rooms are available on each tour. If you’re open to sharing, we may be able to match you with a same-gender, non-smoking roommate; however, this is not guaranteed. If a suitable match is found, you’ll pay the twin-room rate rather than the single-room rate.
10. Tour Members Under 18 Years of Age
Our tours are designed for adults and may include activities unsuitable or unappealing to children. If you wish to bring someone under 18, please use your discretion and contact us to discuss whether the itinerary is appropriate. Children under 18 must share a room with and be accompanied by a parent or guardian.
11. Packing and Luggage
Packing light is an important part of Mondumo travel philosophy. It keeps our group nimble and helps everyone get the most out of the tour without the burden of heavy luggage. We generally do not arrange porterage at hotels, so you’ll need to carry your own bags to and from the bus and your room—sometimes up or down stairs, or up to 10 minutes on foot. Remember, no one ever ends a trip wishing they’d packed more! This packing light advisory is for your comfort and enjoyment, not a mandatory requirement.
12. Physical Demands of Mondumo Tours
Mondumo tours include active itineraries, so a general level of comfort with walking and stairs will help you enjoy the experience fully. Our most active days can include 5–6 miles of walking (often over uneven ground and going up and down stairs), periods of standing during guided visits, and carrying your own luggage to and from the bus and hotel room (sometimes up stairs). Our guides and drivers aren’t able to provide physical assistance or handle luggage, so travelers needing help should be accompanied by someone who can assist them. If you have any concerns about the physical demands, please email colin@mondumo.com — we’re happy to talk it through and help you assess whether the tour is a good fit.
13. Smokers
All Mondumo tours and hotels are non-smoking. Smoking, including e-cigarettes and vaping, is not permitted in hotel rooms, during group activities, or at group meals. Smokers may do so only outdoors, downwind, and well away from the group.
14. Medical Conditions
Before the tour, we’ll ask if you have any medical or mobility considerations you’d like us to know about. This information is confidential and helps us plan appropriately. If disclosed, your guide will hold this information in confidence but may share it with medical personnel in an emergency if you’re unable to do so yourself. All participants are responsible for ensuring they are fit to complete their chosen itinerary.
15. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance at the time of booking and maintaining it for the full duration of your tour. During the booking process you have the option to add insurance provided and underwritten by Trawick International, who have over 25 years experience as a provider of travel, international and medical insurance. If you'd like to add Trawick International travel insurance to your trip after booking, you can do so through Mondumo account. Its advisable that your policy includes unlimited medical and repatriation cover, trip cancellation, loss of luggage, trip delay, medical evacuation, and personal liability coverage, which would cover you for accidental damage to someone else's property. Consider a policy that includes "Cancel For Any Reason" (CFAR) coverage. If you need to cancel out with the refund and credit timelines mentioned above, most CFAR policies allow you to recoup up to 75% of non-refundable costs if you cancel for any reason up to 48 hours before departure, if purchased within 14 or 21 days of your initial deposit. Terms vary by provider.
16. Transportation Liability
Mondumo acts solely as an agent for transportation providers used during our tours. While we take care in selecting reliable partners and promoting good health and safety practices, we accept no liability for injury, damage, delay, loss, or irregularity resulting from the services of any aircraft, vessel, motorcoach, train, or other transport used during a tour. We are not responsible for losses or additional expenses due to delays or changes caused by illness, weather, strike, war, quarantine, or other events beyond our control. Tour rates cover arrangements only for the stated itinerary. Mondumo is not liable for airline penalties or change fees related to non-refundable flights to or from the tour.
17. Rangatira / Strewth
On Aotearoa New Zealand tours you agree to greet your Mondumo tour guide on first meeting by saying “Kia ora e te Rangatira”, which means “Greetings, esteemed leader”. You can read it from a piece of paper if you wish. Don't worry about getting the pronunciation perfect; we'll have time to work on that. This is purely for fun and to find out if anyone reads these Terms and Conditions in full! ;-)
On Australia tours you agree to greet your Mondumo tour guide on first meeting by saying “Strewth, it's a fair dinkum bonza day today", which means “Wow, today is truly an excellent day”. This serves the same purpose as above :-D
18. Accommodation Liability
Mondumo acts only as an agent for accommodation providers used during tours. Although we take all care possible when sourcing accommodation providers, we can assume no liability for injury, damage, delay, loss, accident or irregularity in connection with any accomodation provider.
19. Acceptance of Risk
By joining a Mondumo tour, you acknowledge that some elements may be adventurous and involve personal risk, including illness, injury, loss, or inconvenience. You accept these risks and agree to travel at your own discretion and responsibility. To the fullest extent permitted by law, you waive any claim against Mondumo Limited or its directors for injury or loss arising from participation in the tour. It is your responsibility to stay informed of any government travel advisories affecting your destinations. Should such advisories be issued, you may choose to cancel under our standard cancellation policy or proceed with the tour at your own risk, without recourse to Mondumo Limited or its directors.
20. Tour Harmony and Participation
We want everyone to have a good time on tour, however, if a tour participant behaves in a way that threatens the safety, comfort, or enjoyment of others, Mondumo reserves the right, at its sole discretion, to remove that person (even if it is you) from the tour without refund or compensation. We also reserve the right to decline participation at our discretion.
21. Misprints
Mondumo Limited reserves the right to correct any typographical errors or misprints in pricing or other trip information.
22. Data Protection
Mondumo Limited handles all personal information (such as name, address, contact details, and date of birth) with care and confidentiality. To deliver tour services, some details must be shared with third parties such as hotels and transport providers—for example, to confirm sleeping arrangements or flight details. If you would like your information removed from our database after your tour, or if you wish to stop receiving updates from us, please email colin@mondumo.com
Mondumo reserves the right to amend these Terms and Conditions at any time.