Terms and Conditions
In completing and submitting your Tour Registration Form, you agree to be bound by these conditions which form an agreement between Mondumo Limited and you.
The person making the booking for the tour warrants that, before making the booking, they have read and has agreed to be bound by these terms and conditions.
Where a tour booking is being made by one person on behalf of another/others, the person making the booking confirms that they have advised each person wishing to join the tour of these terms and conditions and confirms that each such person has agreed to them.
TABLE OF CONTENTS
1. Introduction
2. Terminology used in these Terms and Conditions
3. Our responsibilities to you
4. Reservation, pricing and payment
5. How to book a tour
6. Our refund and credit policy (cancellation by you)
7. Cancellations by Mondumo
8. Itinerary changes and unused services
9. Solo Travellers and Room Sharing
10. Children on tour
11. Packing Policy
12. Physical demands of the tour
13. Non-smoking tour
14. Medical Conditions
15. Travel Insurance
16. Transportation Liability
18. Accommodation Liability
19. Acceptance of Risk
20. Participation
21. Misprints
22. Data Protection
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1. Introduction
1.1 “Mondumo”, “Mondumo Tours” and “Mondumo Small Group Tours” are trading names of “Mondumo Limited”.
1.2 Our company is based in Auckland, Aotearoa New Zealand and registered with New Zealand Companies Office.
2. Terminology used in these Terms and Conditions
2.1 Us/We/Our = refers to “Mondumo Limited”
2.2 “Mondumo”, “Mondumo Limited”, “Mondumo Tours” and “Mondumo Small Group Tours” are used interchangeably throughout these terms and conditions.
2.3 You = the consumer / the customer
2.4 Tour member / tour participant = you
3. Our responsibilities to you
3.1 Included in the price you pay for the tour we will provide:
– sightseeing tours by local guides,
– admissions to sights we visit as a group,
– meals as detailed on the tour itinerary,
– accommodation every night of the tour from Day 1,
– all transportation for group activities from the first hotel to the last hotel of the tour,
– all guide, local guide, driver, and hotel tips/gratuities.
3.2 Exclusions (not included in the price you pay for the tour):
– international airfare to and from the tour.
– transportation for optional activities and independent sightseeing during the tour is at the tour participant’s own cost),
– drinks at meals, with the exception of the first and last night’s meals.
– On the final day of the tour our services finish after breakfast, therefore no activities or overnight accommodation is included on the tour end date.
- Mondumo does not provide travel insurance, nor can we recommend travel insurance. We strongly advise that you take out a travel insurance policy at the time of booking your overseas trip.
4. Reservation, pricing and payment
4.1 Once your deposit has been made your contract is only valid when Mondumo has confirmed your booking. Contracts are subject to availability and at our discretion.
4.2 Pricing is published in USD, unless otherwise stated.
4.3 If you wish to make payment in a different currency please contact us to discuss.
4.4 All prices published on our website at time of booking supersede any prices previously advertised.
4.5 Occasionally Mondumo may offer reduced pricing on certain products or services. Reduced pricing applies only to new bookings. Bookings already confirmed with payment of deposit already received are not eligible for reduced pricing.
4.6 We use Wise (formerly known as TransferWise) as our preferred payment portal, which allows payment by bank transfer. https://wise.com
4.7 We can also take payment by card (Mastercard or Visa).
4.8 Card payments are made online via a secure link. This will be sent by email if you choose to pay by card. We cannot accept American Express or Diners Cards.
4.9 Our entire card payments process is facilitated and managed by our trusted payment gateway provider – Windcave Ltd. Card numbers are not stored by Mondumo, but go through Windcave’s secure gateway.
4.10 Payments are processed through Windcave and received to Mondumo’s bank account held with the Bank of New Zealand (BNZ).
4.11 Both Mondumo and Windcave recognize their responsibility to keep confidential at all times any information acquired in connection with transactions processing the purchase of goods and services from Mondumo Limited.
4.12 Windcave protects personal information to the Payment Card Industry Data Security Standards and is a level 1 certified PCI-DSS compliant provider. PCI DSS is a set of security requirements relating to the protection of card holder data.
4.13 Windcave uses the information received when processing transactions (cardholder’s name, credit card number with expiry date, and billing address) to obtain authorization of the transaction from the issuing bank of the credit card to process the payment.
4.14 Some details from the transaction (such as name, email and delivery address) may be made available to Mondumo through Windcave’s web based transactions management system, for the purposes of allowing us to track transactions and process refunds.
4.15 Mondumo, Wise, Windcave and BNZ recognize their responsibility to keep confidential at all times any information acquired in connection with transactions processing the purchase of goods and services from Mondumo.
4.16 We are committed to data security.
5. How to book a tour
5.1 To register for a tour use the registration form at www.mondumo.com
5.2 Once your booking registration has been received we will contact you by email with confirmation and an invoice to pay your tour deposit.
5.3 After deposit is received another invoice will follow for the remaining tour amount. You can pay this either in full or in instalments, as you prefer.
5.4 Your space on the tour is not confirmed until your deposit has been received and confirmed as received by Mondumo.
5.5 Mondumo reserves the right to vary the minimum deposit amount at any time before the deposit is paid.
5.6 The receipt by us of a deposit payment does not, by itself, constitute acceptance of a booking.
5.7 The balance of the tour price, being the total tour price less any deposits paid, must be paid by the dates stated on the invoice. This is usually 90 days before the tour start date, unless otherwise stated.
5.8 If you miss the final payment deadline this will be deemed as grounds for you being removed from the tour for not complying with these terms and conditions.
5.9 You can make payments in installments. Details of how to do this will be outlined on your invoice.
6. Our refund and credit policy (cancellation by you)
6.1 Deposits for tours are refundable for 15 days upon receipt.
6.2 After 15 days from receipt deposits are not refundable for any reason and will be forfeited if you decide to cancel your tour reservation for any reason.
6.3 Fear of infection or concern regarding prevalence of a virus, such as COVID-19, will not be considered as a reason for refund to be due. We strongly recommend you take out a comprehensive travel insurance policy at the time of booking your overseas travel.
6.4 Once the balance of the tour booking has been paid, the total amount paid is non-refundable.
6.5 When you book a tour with Mondumo you will be asked to check boxes saying that you agree to the following aspects of our refund and credit policy:
- you agree to pay a deposit of the amount stated on the registration (refundable for 15 days upon receipt),
- you understand that your space on the tour is not confirmed until this deposit has been received and acknowledged by Mondumo,
- you agree to pay the non-refundable, final tour payment by the date it is due,
- you understand that if you miss the final payment deadline this may result in you not being able to join the tour,
- the only refundable part of payment is the deposit, which is refundable for 15 days upon receipt
- that you agree to these Terms and Conditions in full.
6.6 In the event of a refund being due, the refund amount will be processed in NZD according to the NZD amount received at the time of the original payment.
6.7 All cancellations must be made in writing to Mondumo and sent via email to colin@mondumo.com
6.8 Cancellations will be effective as of date received.
7. Cancellations by Mondumo
7.1 Our New Zealand (Aotearoa) in 14 Days tour requires a minimum of 13 tour members to run.
7.2 If your tour is cancelled by us due to lack of participation, you will be offered a 100% credit towards a future tour booking, or the entire amount you have paid refunded to you within fourteen business days of the notified cancellation.
7.3 If choosing the credit option and the alternative tour chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the difference is higher you must pay the difference.
7.4 Upon notification of cancelation by us, Mondumo has no other obligations to tour participants on cancelled tours. This includes any additional costs or fees related to the purchase and/or cancellation of airline tickets or other travel reservations not made by Mondumo.
8. Itinerary changes and unused services
8.1 Travel is full of surprises. Itineraries are subject to change.
8.2 Refunds are not due for any uncompleted portions of the tour itinerary.
8.3 Mondumo is not liable to refund tour participants the costs of any portion of services that are not used due to unforeseen circumstances or due to the tour participant deciding to opt out of a visit or activity on the day. This includes for reasons of ill health, jet lag or other personal issues.
9. Solo Travellers and Room Sharing
9.1 If you are a solo traveller and would like to be accommodated in a single room, this may be possible through the single room tour price.
9.3 There are a limited number of single rooms available on each tour, therefore not guaranteed.
9.4 If you are willing to share, we may be able to arrange a same-gender non-smoking roommate for you. This is not guaranteed or promised.
9.5 If a room share turns out to be a viable option you will pay the tour price per person in a twin room, as opposed to the single room rate.
9.6 If a roommate cannot be found, solo tour participants will be required to pay the single room tour price.
10. Children on tour
10.1 Children under the age of 18 years must room with and be accompanied on the tour by a parent or guardian.
10.2 A Child Transport waiver must be signed by parent or guardian for each under 18 year old wishing to join a tour.
11. Packing Policy
11.1 Packing light is an important part of Mondumo travel philosophy.
11.2 This allows our group to be more nimble and to get the most out of our tour experience without the burden of heavy luggage.
11.3 We strongly recommend that each tour participant brings just one airline-carry-on-size bag of approximately 22″x14″x 9″ (55cm X 35cm X 22cm), and a small day bag.
11.4 We don’t arrange for any porterage at our hotels so be aware that you will always be responsible for getting your own bags to your hotel room and to the bus/coach upon departure from hotels.
11.5 This may occasionally mean carrying bags up or down several flights of stairs, walking up to 10 minutes to the hotel, and loading/unloading from many types of transportation.
12. Physical demands of the tour
12.1 Mondumo tours are physically demanding.
12.2 To get the most of the experience, you should be in reasonably good shape.
12.3 Our most active days average 5-6 miles of walking (often over uneven surfaces and including lots of climbing steps), lots of standing while listening to your guide during group sightseeing, and climbing stairs whilst carrying your own bag up to your hotel room.
12.4 Our tour guides and bus drivers are not obligated to provide physical assistance to tour members for any activities or assistance with luggage. Tour members requiring help must be accompanied by an able companion who can be entirely responsible for providing the assistance. (If you have concerns about the physical demands of our tours, please contact us).
13. Non-smoking tour
13.1 As all our tours and hotels used on tours are non-smoking, any smokers wishing to join a tour may smoke only outdoors, downwind, and well away from the rest of the group.
13.2 Smoking, the use of e-cigarettes and vaping in hotel rooms or during group activities or meals is not permitted.
14. Medical Conditions
14.1 To help keep you safe we request information regarding medical conditions or limitations and allergies, including food allergies.
14.2 Your guide will hold this information in confidence but may be obliged to provide it, in the event of a medical emergency during the tour, to any attending care provider or emergency responder, should you be unable to communicate this information yourself.
14.3 This information will be kept confidential unless there is a medical emergency.
14.4 We request that you disclose prior to or at the time of the booking of a tour any adverse medical condition or pre-existing physical, mental, or emotional disability that may require attention or treatment during the tour.
14.5 This disclosure is important and relevant as it may affect any advice that we would seek to give you in relation to joining any proposed tour. It may also affect our willingness to accept your booking.
14.6 As our tours take place outside the USA, the Americans with Disabilities Act and other laws of the United States,
individual states of the United States and their local jurisdictions, do not apply to our tours.
14.7 Mondumo does not provide any medical assistance or support on our tours, aside from basic first aid.
14.8 All clients must satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour.
15. Travel Insurance
15.1 We strongly encourage all tour participants to purchase personal travel insurance prior to or at the time of booking a tour and to maintain this insurance for the duration of the tour.
15.2 There is no travel insurance provided with the purchase of a Mondumo tour and we cannot provide legal advice as to the best companies to buy from.
15.3 Ideally you should purchase a policy that will provide indemnity to you for unlimited medical expenses, unlimited repatriation expenses, cancellation protection.
15.4 Other eventualities where travel insurance is invaluable include loss of luggage, trip delay, medical evacuation, personal liability for accidental damage to someone else’s property and more.
16. Transportation Liability
16.1 Mondumo acts only as an agent for transportation providers used during tours.
16.2 Although we take all care possible when sourcing providers and encourage good health and safety practice on tours, we can assume no liability for injury, damage, delay, loss, accident or irregularity in connection with the services of any airplane, boat, motor-coach, minibus, train, or other conveyance, public or private, used in the course of our tours.
16.3 We accept no responsibility for losses or additional expenses due to delay or changes in transportation services due to sickness, weather, strike, war, quarantine, acts of God or other causes beyond our control.
16.4 All such losses and expenses will have to be borne by the tour participant, as tour rates provide for arrangements only for the time stated.
16.5 Mondumo does not accept liability for any airline cancellation penalty or change fee incurred by the purchase of non-refundable tickets to or from the tour.
17. Rangatira
17.1 On Aotearoa New Zealand tours you agree to greet your Mondumo tour guide on first meeting by saying “Kia ora e te Rangatira”, which means “Hello leader”. You can read it from a piece of paper if you wish. Don't worry about getting the pronunciation perfect; we'll have time to work on that. This is purely for fun and to find out if anyone reads these Terms and Conditions in full! ; )
18. Accommodation Liability
18.1 Mondumo acts only as an agent for accommodation providers used during tours.
18.2 Although we take all care possible when sourcing accommodation providers, we can assume no liability for injury, damage, delay, loss, accident or irregularity in connection with any accomodation provider.
19. Acceptance of Risk
19.1 By participating in a Mondumo tour you acknowledge that our tours may be considered to be, in full or in part, adventurous.
19.2 In signing up to participate in the tour you agree that this consideration is taken into account.
19.3 Your tour may involve personal risk, such risks to include illness, injury, disease, loss or damage to property, discomfort and inconvenience.
19.4 You accept that this is the nature of international travel and you choose to participate rather than stay in the supposed "safety" of your own home.
19.5 In making the booking you accept risk and agree that you are joining the tour upon condition of traveling at your own risk.
19.6 In agreeing to these terms and conditions you agree that you shall not make any claim against Mondumo Limited or its directors for injury or loss, howsoever caused, arising out of the acceptance of such risk.
19.7 It is your responsibility to be informed about any travel advisories or warnings issued by any Government Department.
19.8 If a travel advisory or warning is issued by a Government Department in relation to a destination on your tour, then you may, at your own discretion, cancel the booking (and in which case the cancellation policy as outlined in these terms and conditions will apply) or you may decide to proceed with the tour.
19.9 If you decide to proceed with the tour, you acknowledge and agree that you have decided to do so at your own risk and will not make any claims against Mondumo Limited or its directors in relation to any matters arising from this.
20. Participation
20.1 We want everyone to have a good time on tour, however, if a tour participant misbehaves or does things that are incompatible with the safety, comfort or convenience of other tour participants, you agree that in those circumstances we have the exclusive right and discretion, to expel that person (even if it is you) from a tour at any time, without any claims or complaints by you against us.
20.2 We also reserve the right to decline to accept any person as a participant in our tours
21. Misprints
21.1 Mondumo Limited reserves the right to amend typos and misprints in pricing and other trip information.
22. Data Protection
22.1 All customer data collected when you sign up for a tour (name, address, phone number, email address, passport information, date of birth) is handled sensitively.
22.2 We endeavour to the best of our abilities to protect any and all personal information you share with us over the course of making tour reservations.
22.3 In order to provide the services or products in question, tour participants should understand that some personal information must be passed to third parties, namely hotels and transport providers.
22.4 For example hotels need to know sleeping arrangements and on occasion hotels require customer passport numbers prior to arrival for security reasons.
22.5 If you have any concerns over these details being held or wish for your details to be wiped from our database after the tour email colin@mondumo.com
22.6 If you wish to opt out of receiving tours information from Mondumo at any time please email colin@mondumo.com
Mondumo reserves the right to change these Terms and Conditions at any time.